My payment was successfully processed, but I have not received anything. How can I receive the missing items?

Titanium -

Please contact the Fincon-nect directly with your account and payment information.

If the purchase was made through the Google Play Store, please provide your Google Wallet account information as well and we’ll be happy to help you!

Have more questions? Submit a request

Comments 34

  • Avatar
    Ester Pernsteiner

    I just purchased 30 days supply of carats a few minutes ago( 10-15min.) for $2.99, that's supposed to give me Daily supply of it bout 300 carats plus 100 daily? I have yet to receive them.

  • Avatar
    Ester Pernsteiner

    I didn't go thru Google acct. but thru apps store.

  • Avatar
    Sin Kiey

    Yesterday, I bought a 30 day carats for $ 2.99 is 300 plus 100, and immediately received them. Today i don't received these carats.

  • Avatar
    Kingkooldennis123

    2 Days ago, I bought a 30 day carats for $ 2.99 is 300 plus 100, and immediately received them. last Day and today i don't received these carats. Additionaly i have 3 open Requests and didnt get any answers till now?!

  • Avatar
    Kingkooldennis123

    2 Days ago, I bought a 30 day carats for $ 2.99 is 300 plus 100, and immediately received them. last Day and today i don't received these carats. Additionaly i have 3 open Requests and didnt get any answers till now?!

  • Avatar
    Jayson Crebillo

    This support is useless. Pending and open request should be answered accordingly but it seems the staff doesn't care about customers/players.

    It's our money being stolen here. Please FINCON HEAR US! This is the worst support system ever!

  • Avatar
    Preecha Sangsiri

    I pay 4.99 but i can not recieve diamond

  • Avatar
    Nobie Nobita Marchel

    I just purchased 30 days supply of carats a few minutes ago( 10-15min.) for $2.99, that's supposed to give me Daily supply of it bout 300 carats plus 100 daily? I have yet to receive them.pliss reply

  • Avatar
    олег бушин

    Добрый день, купил тайник, за 169 руб, который позволяет получать в течение 30 дней по 100 кристаллов, но после оплаты ничего не произошло, кроме списания средств со счёта карты, заранее спасибо за помощь

  • Avatar
    Ariel Jimenez

    i also bought the 30 days, did not receive the 300 carats. i know this is a new game, but your system should be ready when you have created that online purchase options.

  • Avatar
    олег бушин

    День добрый, купил за 59 рублей кристаллы ничего слово не произошло ;(

  • Avatar
    shREDman

    Same here i didnt received any i submit a request but noone is answering it.yet

  • Avatar
    DaNg hai an

    I purchased complete item $100 by ID itunes, but i did not receice item!
    Please help me to add item
    Name' acc : CSL
    Lv 7
    Sv Asia-1

  • Avatar
    DaNg hai an

    I purchased complete item $100 by ID itunes, but i did not receice item!
    Please help me to add item
    Name' acc : CSL
    Lv 7
    Sv Asia-1
    Game Angle stone

  • Avatar
    Paul Matti

    i purchased 3,000 carats couple hours ago via mobile and it accepted my payment, however on the second screen where it said something about waiting for carrier, i waited more than 2 hours and i never got my carats or a text message. what is happening?

  • Avatar
    Chris Aitken

    i purchased 3,000 carats 30 mins ago via mobile and it accepted my payment, however i never got my carats or a text message. what is happening?

  • Avatar
    Imam

    Allready 1 day i purchased carat,via DOKU WALLET,and untill now i never got my carat,
    respone please..

  • Avatar
    Imam

    Allready 1 day i purchased carat,via DOKU WALLET,and untill now i never got my carat,
    respone please..
    IGN:HEYHO
    SERVER:ASIA-2
    Email:Ajez_pratama@yahoo.co.id

  • Avatar
    Suchart Ch

    Yesterday I purchased 3,000 carats via mobile and it accepted my payment, however i never got my carats or a text message. what is happening?

  • Avatar
    Suchart Ch

    Yesterday I purchased 3,000 carats via mobile and it accepted my payment, however i never got my carats or a text message. what is happening?

  • Avatar
    Lie Albert

    I just buy 30 day suply carat yesterday. BuT tOdAy i dont get my 100 carat.

  • Avatar
    Vincent Zeng

    I just purchased 300 carat and 100 each day, but I have not received any carat yet. But my payment went through

  • Avatar
    Trang Dang

    I just purchased 5000 (49,99 $), but I have not received any carat yet. But my payment went through. My account is Krobelus in Asia-2

  • Avatar
    Sean Yeo

    I have purchased 10,000 carats, payment through but received nothing. Please settle for me thanks.

  • Avatar
    Sebastian Wong

    I have purchase 10,000 carats but after the payment went through I did not receive any carats.

  • Avatar
    AJ Tawagon

    Purchased 1,000 carats ($9.99) yesterday, but until now i haven't received any. The payment was successfully processed thru Apple. If i still don't receive any reply from you guys, i will "report a problem" to Apple to gain my money back. You're support is slow. Don't disappoint us.

  • Avatar
    Wind Field

    To all!
    My problem has been solved one day after my report.
    If you have trouble with your transaction, just contact directly with Fincon-nect by submit a request button at the right upper corner of the screen.

  • Avatar
    AJ Tawagon

    Already submitted a request. Marie from fincon-nect already replied to me earlier (1pm) asking for my purchase reciept. I sent her a screen shot of my Purchase History from my Apple account (1:30pm). It's almost 9pm now, but still no reply or update about my problem. Support team is slow and i am getting frustrated.

  • Avatar
    AJ Tawagon

    I waited whole afternoon for a reply or update, if they can't give me the carats i purchased i will "Report a Problem" to Apple so i can have my money back. Atleast, Apple can solve this in couple of hours. Support Team, please reply! Thanks!

  • Avatar
    Wind Field

    It's Saturday, maybe you should wail to the next Monday.
    I send them my screenshot from the beginning. Marie replied 15 hours later and told me that carats have been sent to my account.
    So, be patient. They will reply to you soon.
    Best regards.

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